Instructional Services Specialist (TOAST) - Patient Financial Services
As an Instructional Services Specialist (Training Coordinator) for Patient Financial Services (PFS) Department, you will provide direct support, consultation, guidance, and training to users, and identify technical solutions for training programs for PFS employees. In this role, you will support daily operations thru testing, education, implementation of new processes and project management in an effort to maximize user and organizational effectiveness.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.
Position Responsibilities:
- Deconstruct workflows into clear and concise training materials, learning aids and other resources to support implementation and post-training reinforcement.
- Assist in the identification of system and process improvements to enhance training methods, materials and data integrity.
- Conduct training needs analysis; evaluate progress of employees to determine effectiveness and impact of training methods, materials and programs.
- Provide one-on-one and/or group training for new PFS employees; retrain current employees when necessary.
- Create individualized, targeted training programs to enhance individual employee’s process and required improvements, as needed.
- Assist in the development of instructional strategies and appropriate integration of instructional technologies.
- Design and produce learning materials in a variety of formats including print, graphics, audio, video, and multimedia.
- Evaluate the instructional effectiveness of the strategies and educational approaches used.
- Develop and maintain curriculum, educational resources, and/or assessment tools.
- Maintain strong, effective working relationships with directors, managers, staff, students and the public.
- Participate in educational and management meetings to ensure knowledge and training programs are current with healthcare revenue cycle and changes in healthcare environment.
- Treat all information received as confidential.
Classification Title: Instructional Services Specialist
Department: Patient Financial Services
Percent of Time: 100%
Classification: PCH2
Pay Grade: 4A
Salary: $43,558 to commensurate
Schedule: Monday – Friday between the hours of 8am and 6pm
Location: Hospital Support Services Building (HSSB) in Coralville, IA
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.
Education Required
- Bachelor’s degree or equivalent combination of education and experience in a trainer or educational role.
Experience Requirements
- Experience providing education/training to end users in large and small group settings.
- Knowledge with computer software applications, (i.e. Microsoft Office programs) and the ability to learn and apply new software systems knowledge quickly.
- Strong analytical skills to identify opportunities for operational improvement and implementing effective changes.
- Demonstrated ability to work effectively in ambiguous and complex situations with minimal supervision.
- Demonstrated customer -focused and team-focused actions to meet or exceed needs and expectations; take responsibility for customer complaints when an issue may lie elsewhere.
- Effective verbal and written communication skills to share appropriate information and feedback in a professional, respectful and sensitive manner with all levels of personnel.
Desirable Qualifications
- Experience developing curriculum and educational resources.
- 1-3 years Revenue Cycle experience.
- Knowledge of University policies, procedures and regulations.
- Experience and knowledge of Patient Financial Services’ functions, systems, processes & policies.
- Experience (1 year or more) creating, updating and documenting job procedures and processes.
- Experience (1 year or more) evaluating instructional effectiveness.
- Proficiency in Web-based applications such as: Intranet Web Page Design, Dreamweaver and/or HTML programming.
**NOTE for Advertisement only**: Please note, if selected for an on-site interview, candidates will be expected to provide a 5-minute presentation on a topic of their choosing which demonstrates their ability to design and deliver education effectively.
Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- (optional) Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.
Equal Opportunity/Affirmative Action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies. For additional information on nondiscrimination policies, contact the Coordinator of Title IX and Section 504, and the ADA in The Office of Equal Opportunity and Diversity, 319/335-0705 (voice) or 319/335-0697 (text), The University of Iowa, 202 Jessup Hall, Iowa City, Iowa, 52242-1316.
Persons with disabilities may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu, to inquire or discuss accommodation needs
