Revenue Cycle Representative (Psychiatric Admissions) - Patient Access Management (PAM) - Patient Financial Services (PFS)

Position Qualifications:

Education Required

Bachelor’s degree or equivalent combination of education and relevant experience. 

Required Qualifications:

• 6 months or more of related customer service experience in a professional, financial or health care related environment.  
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.  
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
• Successful history collaborating in a fast-paced team environment. 

Desired Qualifications & Experience:

• Experience maintaining professionalism while handling difficult situations with callers or customers.
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Familiarity with medical terminology.
• Basic knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Basic knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
• Experience identifying opportunities for improvement and making recommendations and suggestions.
• Working experience with multiple technology platforms such as Epic, Cirius, ACD, and/or GE.
• Ability to drive results and foster accountability throughout the team and organization.
• Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills.

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter  

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Zach Schmidt at zachary-e-schmidt@uiowa.edu