IT Support Consultant - Perioperative

Position Summary:

University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an IT Support Consultant to plan, coordinate and support the UI Health Care’s Perioperative IT environments.  Work is performed in, but not limited to, anesthesia, surgical, procedure and recovery environments.  Performs configuration and installation of IT hardware, software and connected peripheral equipment. Collaborates closely with IT leadership, Perioperative leadership, and peer teams to promote collaboration and consistent service delivery.  Embraces the adoption of best practices, centralized IT management, standardization, documentation, customer service excellence and the continual improvement approach to IT.  Exercises all workflows while maintaining state and institutional policies and alignment with organizational objectives.  Manages projects through analysis, integration, installation, and troubleshooting of wired and wireless computing devices.

Work will include request and incident processing, innovation, future planning, preventative maintenance and asset life cycle management of technologies in applicable areas.  This position will report to work in a support office directly adjacent to our perioperative environment and will be required to wear scrubs and other appropriate Personal Protective Equipment (PPE).

The primary shift for this position is intended to be 9-hours including a 1-hour lunch break, Monday through Friday, beginning no later than 9:00am.  It is expected that this position maintains work schedule flexibility as needed, to promote consistent and effective critical care environment IT support. 

Position Responsibilities:

·         Analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solution to satisfy needs.

·         Plans, installs and documents complex IT system configurations.

·         Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.

·         Installs, configures and maintains hardware and software solutions to continually improve operational performance.

·         Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting customers across multiple geographical locations.

·         Defines, documents, shares and continually improves solutions and workflows, including but not limited to after-hours support escalation processes.

·         Evaluates new desktop hardware and software for possible inclusion in set of supported products.

·         Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.

·         Participates in opportunities to improve workflows, processes and standards, to promote greater value for our customers.

·         Provides both verbal and documented training to customers and peer technicians.

·         Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.

·         Define, document and implement procedures for complex software/hardware installation and configuration processes.

·         Maintain accurate inventory management records.

·         Accurately document all performed work within service management tracking system.

·         Develop customer self-help guides for commonly encountered service interruptions.

·         Configure, deploy, and troubleshoot wired and wireless computing devices and

·         May manage small portions of a larger project.

·         Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.

·         Leads small projects and/or one or more phases of larger projects, as required.

·         Travel to customer sites as needed to configure, install, and support client hardware, software and peripheral equipment.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.